During the winter months I noticed the paint bubbling on the inside of my driver's side rear passenger door (see pic):
Back on April 18th, I took my car to my local dealer for an oil change, etc. I also showed them my door. Because my car has almost 54,000 miles (at that time), the service manager said Ford would not cover the repair of the paint bubbles/rust. The service manager suggested that I write Ford corporate to see if they'd do anything.
A friend mentioned that I post my issue to the Ford Service Facebook page, which is what I did. My issue was soon escalated to a Regional Customer Service Manager who contacted me and instructed me to go back to the dealer to get an estimate. The estimate was then sent to the Regional CSM for review. The Regional CSM then contacted me back and offered to pay for the majority of the repairs, and give me a free rental car while my car's in the shop. All I would have to pay is $100. I dropped off my car Wednesday morning to get the door fixed.
In short, I'm glad Ford stepped up to the plate to fix the issue.
Back on April 18th, I took my car to my local dealer for an oil change, etc. I also showed them my door. Because my car has almost 54,000 miles (at that time), the service manager said Ford would not cover the repair of the paint bubbles/rust. The service manager suggested that I write Ford corporate to see if they'd do anything.
A friend mentioned that I post my issue to the Ford Service Facebook page, which is what I did. My issue was soon escalated to a Regional Customer Service Manager who contacted me and instructed me to go back to the dealer to get an estimate. The estimate was then sent to the Regional CSM for review. The Regional CSM then contacted me back and offered to pay for the majority of the repairs, and give me a free rental car while my car's in the shop. All I would have to pay is $100. I dropped off my car Wednesday morning to get the door fixed.
In short, I'm glad Ford stepped up to the plate to fix the issue.
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